Field Application Specialist – USA

Join RodRadar in revolutionizing the construction industry with our groundbreaking Live Dig Radar® digging buckets, with integrated Ground Penetration Radar…

April 24, 2024
Blog

Join RodRadar in revolutionizing the construction industry with our groundbreaking Live Dig Radar® digging buckets, with integrated Ground Penetration Radar (GPR) patented technology.

Our mission is to enhance safety, productivity and efficiency on construction sites, and we’re seeking a dynamic Field Application Specialist to bolster our customer success team in the US.

Responsibilities:

  • Act as the primary company representative at customer sites, ensuring exceptional service delivery.
  • Educate customers on our innovative product, conveying its key features and value proposition effectively.
  • Conduct product demonstrations and assist with installations at customer sites.
  • Provide comprehensive training to customers on system operation and maintenance.
  • Serve as the main point of contact for customers, addressing inquiries and troubleshooting issues promptly.
  • Collaborate with internal support and service teams to resolve technical and operational challenges.
  • Proactively follow up with customers to ensure satisfaction and identify opportunities for improvement.
  • Communicate technical issues and bugs to the company’s R&D team for resolution.
  • Support sales and marketing initiatives by sharing insights and feedback from the field.
  • Maintain accurate records and update the company’s CRM database regularly.

Experience and Skills:

  • Background in the construction industry, with a focus on excavation operations or operational processes.
  • Proven experience in customer-facing roles, particularly in implementing technology systems.
  • Strong communication skills, able to engage effectively with stakeholders across the customer value chain.
  • Basic technical proficiency and problem-solving abilities.
  • Willingness to travel extensively, with at least 50% of time spent in the field.
  • Ability to work independently and solve problems autonomously.
  • Experience working with international teams is advantageous.
  • Prior experience with tech startups or Israeli vendors is a plus.
  • Familiarity with radar systems operation and engineering degrees are advantageous.
  • Knowledge or experience in underground utility surveying, such as GPR, is a plus.
  • Additional proficiency in Spanish is advantageous.

Location:

  • US. Texas or vicinity – an advantage.
  • Preferably near a major airport
  • Home office setup when not traveling.
  • Extensive travel within the US, with occasional trips to Israel as required.

Reporting Structure:

Reports to Customer Success Manager and VP of Sales and Marketing

 

Interest? Send your CV to: jobs@rodradar.com 

Contact us

59 Derekh HaRimonim St, Rinatya 7316500, Israel
T. +972.3.641.9302 E. info@rodradar.com

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